Why MSP Support Desk?
Completely Branded as You
Your clients never know we’re a third‑party—support channels, emails, ticketing are all under your brand.

Fast Response, Microsoft‑Certified

“No‑Fix, No‑Charge” Promise

Up to 10× Cheaper vs Competitors
What We Handle
Level 1/2 Support (Workstations & Cloud)
Starts at $25/hour
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Windows/Mac workstations
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Office 365, Google Workspace
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VPN, email client support
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Password resets, print/drive access troubles
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Malware removal, shared drives, web browser issues
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And much more!
Level 3 Support (Server Support)
Starts at $85/hour
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Windows Server & Azure
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Complex server/architecture troubleshooting & management
- Cisco Meraki Support
How It Works
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Onboard & Integrate
We adopt your ticketing, RMM, PSA, and workflows. -
Branded Helpdesk Begins
Support channels go live—your brand, our techs, seamless experience. -
We Resolve Issues
Level 1–3 support depending on issue complexity—always with SLAs in mind. -
You Stay Involved (If Desired)
Access dashboards, approve changes, review reports—control stays with you.
Business Hours & Availability
Monday–Friday, 9 AM–8 PM EST (6 AM–5 PM PST)
Evening Support (PST): 7 PM–11 PM PST
Testimonials
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Wanted to give a shoutout to Ryan Christopher Smith with MSP Support Desk. I’ve been using them for over a month, and they are a great asset to my company. They handle tickets quickly and professionally. I needed help due to an employee leaving and my wife going through some health issues that took me away from the company full-time. I recommend them to anyone that needs overflow help or even primary assistance. I have my ticketing system send them an alert when a ticket is assigned to them and a workflow to auto-assign specific customers to them. Often there are tickets that come in, they fix them, and I never even knew they were created. Great team of people to work with!!
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I would like to give a shout out to Ryan Christopher Smith and his team. We are using their white label helpdesk to improve our call and ticket handling and problem resolution.
All of our tickets have been handled in professional manner and we have received nothing but positive feedback from our clients. If you are a one man or small team shop, this is one of the best ways to help your business grow. -
We hired their Level 3 support for a big Azure project. Lots of migrations, Virtual Machines and VPN’s. They just blew through it like it was nothing.
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We have a big financial company that screams for instant support and MSP Support Desk is keeping them very happy. They are not an easy client to deal with and MSP SD comes through every time.
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I have them answer all my phone calls and do our tickets. It’s such a stress reliever to have them backup up our support division. The Cost is so effective it’s a no brainer.
They did a migration for me that was going to take weeks in a day. I profited thousands of dollars from this.
So happy we found them
Ready to Extend Your Support Capabilities?
Let’s talk.