Outsourced Help Desk Services from MSP’s.
Private label help desk outsourcing is a great option for MSP’s to reduce the costs of help desk operations without hiring and growing an in-house help desk team. You reserve the customer relationship ownership, while our company covers your clients’ help desk needs.
We offer white label support for your MSP.
Level 1, 2 and 3 techs available.
– No Monthly contract
– Your customers think we are part of your company
– Put your support on auto pilot, we take care of the rest.
– 10x Cheaper then our competitors
- We use your RMM and remote tools. Create an account for us on your system.
- We can use your ticketing system and monitor tickets as they come in. We’ll close tickets for you.
- We use your documentation system or you can upload documents to our secure website
- We can take your calls and make calls
- All Tickets are replicated into our CRM so you can track progress
- All Tickets are called back within 20 minutes of creation
MSP Ready Techs
Our Techs all have over 10 Years Experience in the MSP Help Desk Field.
Cost Effective
Month to Month with no Client Minimums or hidden cost. We start Instantly.
Customer Service
We put a huge emphasis on customer service and support.
Our techs respond within minutes of getting a ticket.
Help Desk Pricing
MONTH-TO-MONTH, NO CLIENT MINIMUM, AND NO ONBOARDING FEES FOR OUR MSP CLIENTS.
We offer no brainer pricing. $25 Per Ticket Closed for L1 and L2 Support.
Need L3? Let’s talk.
Use Our RMM
If you don’t have an RMM, you can use our remote tool. Many MSP’s take advantage of this. Customers don’t even know it’s installed. Add as many endpoints as you wish.
Some RMM’s We Work With
We are a Microsoft Partner. We can get them on the phone within 10 minutes to assist with issues if needed.
White Label Help Desk Support
Business Hours:
9AM EST to 8PM EST
(6AM PST to 5PM PST)
Then 7PM PST to 11PM PST
Monday – Friday
L1 / L2 Support (Some Examples)
Windows and Mac Workstation Support
Microsoft and Google Workstation Support
Email Clients
Office 365
VPN Clients
Shared Drives
Password Resets
Spyware, Virus Cleaning
File Permissions
File Restoration
Blocking Websites on Firewall or Antivirus
Distribution Lists / Calendar Rooms Permissions etc.
Printing Problems
Drive Mapping
New Employees Device Setup
Network Connectivity
Active Directory – Create Users – Passwords – Groups
Employee Exit
Software Installations / Removal / Troubleshoot
Web Browser problems
Call Vendor Support
Mobile Support Apple / Android ( We can remote in)
Voice over IP setup
Mass software installations
Much much more. We’re cool like that.
If our techs can do it, we’ll do it!
I even walked a lady through an SSD drive upgrade the other day.
NO FIX, NO CHARGE!
L3 Server Support (Some Examples)
Windows Server Support
Azure Support